Become a 1st Line IT Support Technician in London
1st Line IT Support is the fastest and most accessible entry point into a tech career. Most students are job-ready in just 3–6 months — no prior IT experience needed.
What does 1st Line IT Support do?
1st line technicians are the first point of contact when something goes wrong with IT — diagnosing and fixing issues for end users quickly and clearly.
Helpdesk Support
Answer calls, emails and tickets from users with PC, printer, software and connectivity problems.
Hardware & Software
Set up new laptops, install software, replace components and troubleshoot Windows and Mac issues.
Basic Networking
Fix Wi-Fi and VPN issues, reset passwords, configure email clients and manage user accounts in Active Directory.
Escalation & Documentation
Log tickets in ITSM tools (ServiceNow, Jira), escalate to 2nd line and maintain knowledge base articles.
Certification path
Two certifications are all you need to land your first IT support role. Most students complete both in under 6 months.
CompTIA A+
The global standard for IT support technicians. Covers hardware, operating systems, networking, security and troubleshooting. Held by more IT professionals than any other cert worldwide. This is the one that gets you hired.
ITIL 4 Foundation
The framework that governs how IT services are delivered in professional organisations. Required by NHS Digital, BT, HSBC and most large UK employers. Add this after A+ to earn 10–15% more.
Where to go next
After 12–18 months in 1st line support, most technicians move into networking (CCNA), cyber security (Security+) or cloud (AWS). Your A+ is the foundation for all of them.
UK salary by level
IT support is your launchpad — gain experience and certifications to move up quickly.
| Level | Role | Typical UK salary |
|---|---|---|
| Entry | 1st Line IT Support / Helpdesk Analyst | £22k – £28k |
| Mid | 2nd Line Support / IT Technician | £30k – £38k |
| Senior | Senior IT Support / Infrastructure Analyst | £38k – £48k |
| Lead | IT Manager / Systems Administrator | £45k – £60k |
Start your IT career in 3–6 months
CompTIA A+ is the world’s most recognised IT support cert. Pay monthly from £49. No experience needed.
Enrol in CompTIA A+ →